Pet Shed
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Pet Shed Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pet Shed has 3.0 star rating based on 45 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Price point, Fair pricing, Good price for nexgard.
Cons: Being dismissed as if my problem never happened, Customer service, I havent received my order nor a refund.Recent recommendations regarding this business are as follows: "Yes, highly recommended for Fur babies!", "Buy from another company", "Don't bother with Petshed", "Just contact customer service", "Love this coming company . Excellent".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pet Shed has 3.0 star rating based on 45 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Price point, Fair pricing, Good price for nexgard.
Cons: Being dismissed as if my problem never happened, Customer service, I havent received my order nor a refund.Recent recommendations regarding this business are as follows: "Yes, highly recommended for Fur babies!", "Buy from another company", "Don't bother with Petshed", "Just contact customer service", "Love this coming company . Excellent".
Most users ask Pet Shed for the refund as a solution to their issues.
Review authors value the most Layout of Store and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Pet Shed Reviews
"Best product and service for my Pups"
I love this company and their customer service. Their product is affordable, fast shipping from Singapore to CA customs and to Florida. I have 4 Pups, so I...
"Wrong product sent"
On May 28, 2023, I ordered Revolution flea treatment for cats. When my order arrived from Singapore, it was not Revolution (as I have gotten from PetShed many...
Pensacola, Florida
Best product and service for my Pups
User's recommendation: Yes, highly recommended for Fur babies!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Site won’t let me pay unless PayPal
Company fixed the issue and I have been provided with apology. They called twice offering to take my order via phone. I said thx n did not order.
- Price
- Time for shipment to arrive
Preferred solution: Chance to order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong product sent
- Better prices than most
- Wrong product sent
Preferred solution: Full refund
User's recommendation: Buy from another company
Wrog Product sent
Preferred solution: Full refund
Tappahannock, Virginia
Irate
User's recommendation: Don't bother with Petshed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven’t received my order from May-2020
- If you cant get what you order and pay for there are no pros
- Good price for nexgard
- Products may be counterfeit
Preferred solution: Deliver product or service ordered
User's recommendation: Love this coming company . Excellent
Morganton, North Carolina
Pet Shed refuses to reship order or refund
User's recommendation: Stay Far Away From This Company
Encino, California
Didn’t receive my dogs Simparatrio 132lbs.
User's recommendation: Just contact customer service
Charged for products/shipping but never received.
I ordered medications on 3/22. I was only offered one shipping option of $6.95 that was supposed to have the products to me within 7-10 business days.
Today is the 11th day, and I emailed their customer service, including the order number. Within minutes, I received one email which said a trouble ticket had been opened. Immediately thereafter, I received a second email which said they needed my shipping address (they could have easily have looked this up). Before I could answer that I got a third email stating the ticket was closed.
They also sent another email stating that an account had been opened (????) and that I had to set up a password on that account. I did and got a general FAQ page.
There was a button at the bottom of that page which opened up a chat session. The chat operator, a "Marilyn Salvador" had a poor command of English and that USPS had put a deadline of April 13th to ship that product (?????). Since when did USPS institute deadlines for their own deliveries?
I asked for a phone number of someone who spoke English.
They provided that. I called. No answer. Shortly thereafter I got a call back from someone named "Carmen" who also did not speak English very well.
Like the chat operator, she wanted to argue that I had shipping options which would have given me a tracking number, but I tried to explain that I was offered one option when I made the transaction. She also tried the" USPS is going to cancel this shipment on the 13th" route, and I told USPS didn't operate that way. Finally, I said I would not argue anymore.
She said she would refund the cost of shipping ($6.95), but would do nothing about my $100+ purchase until April 13. She stated she would call me back to insure that I received the product.
I don't believe it one bit.
I went back to the chat operator, so that it would be in text, and told them that if I didn't have it by the close of business on April 8th, I would file charges with US authorities.
Just checked the credit card -- no refund of shipping has been given.
- If you cant get what you order and pay for there are no pros
- I havent received my order nor a refund
Preferred solution: Deliver product or service ordered
User's recommendation: BEWARE!
Never received the the items
Preferred solution: Full refund
User's recommendation: No lo recomiendo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Overdue delivery of merchandise
Preferred solution: Full refund
User's recommendation: Do not use this compnay unless things get better with mail service from Hong Kong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Were is my order
User's recommendation: Don’t order during a Coronavirus
There is no One available to take my call?
- Ordering from them
- I havent received my order nor a refund
Preferred solution: Place a new order with the money already you have received from the order placed on March 27, Confirmation #RPETUS1342107
User's recommendation: Find another vendor
Orders
Preferred solution: Deliver product or service ordered
User's recommendation: One
My shipment is missing and my card was charged
Preferred solution: Full refund
Tyler, Texas
Can't signnin
About
Pet Shed is a company that specializes in providing various pet services and distributing different goods for pets. The company began its activity in 2007 and its corporate office is located in Ultimo, Australia. Pet Shed operates worldwide and focuses on selling a large number of goods like pet beds, bowls, collars, various pet toys and clothing. The company offers a wide selection of pet medications such as flea and tick control, skin treatment and heartworm control pills. For additional fees Pet Shed provides pet training services like toilet training and "no chew" trainings.
Pet Shed is ranked 51 out of 586 in Pet Stores category
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I am happy to report that Pet Shed did refund my money. Thank you for your assistance in this matter.